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Potentializing People: The New Approach to Employee Engagement

Writer: Natalie Robinson BrunerNatalie Robinson Bruner



Photo by Jopwell on Unsplash
Photo by Jopwell on Unsplash

Imagine a world where instead of engaging employees in the traditional sense, we focus on potentializing them. Sounds intriguing, right? Well, that’s because it is! In a fast-paced business environment, the way organizations view leadership and employee engagement is evolving. Moving away from traditional models, forward-thinking organizations are embracing a fresh perspective—one that recognizes the potential of every individual.


Welcome to the future of leadership: Potentializing People.


The Outdated Engagement Paradigm


Employee engagement has long been a favorite buzzword in leadership circles. Sure, having engaged employees is great—they’re happier, more productive, and they don’t raid the office snack bar as often (or do they?). But here’s the thing: traditional engagement models often fall short. Why? Because they’re reactive—they try to fix what’s broken rather than unleashing what’s already there.

Let’s take a stroll down memory lane. Organizations used to offer things like pizza Fridays, bean bags, and even—dare I say it—company-branded t-shirts. But guess what? People aren’t staying at their jobs because they can wear a shirt with “CompanyNameCorp” written on it. No, they’re staying because they believe in their potential to grow, and they want leadership that taps into this potential​.


The Potentialization Mindset


So, what is potentializing? Think of it like this: while traditional engagement focuses on keeping people happy in the here and now, potentializing focuses on helping them become the best version of themselves in the future. Leaders who embrace potentialization act as gardeners, nurturing each person’s unique strengths and abilities. Take, for example, Adobe—a company that understands this philosophy. Instead of traditional annual reviews (a surefire way to induce an existential crisis), they’ve adopted a more personalized, ongoing feedback model. This approach helps employees grow in areas that matter to them, fostering continuous improvement​.


Why Potentialization Works: The Science Behind It


According to creativity and innovation expert Satu Parjanen, collective creativity within organizations can only flourish when people feel they are not just contributors, but valuable assets​. When leadership is focused on potentializing, employees feel their work has purpose, aligning their personal goals with that of the organization. This drives engagement, creativity, and even innovation. A leader who recognizes and amplifies individual potential creates an atmosphere where employees thrive not because they have to, but because they want to. Think of Google’s 20% time policy, where employees are encouraged to dedicate a portion of their time to personal projects. This has led to some of Google’s most successful innovations, like Gmail. Google doesn't just engage—they potentialize​.


Actionable Tips for Leaders:

How can you, as a leader, start potentializing your team? Here’s your cheat sheet:

  1. Forget the One-Size-Fits-All Approach: Ditch the cookie-cutter employee engagement programs. Instead, tailor your leadership style to individual strengths and growth potential.

  2. Be a Coach, Not a Boss: Great coaches don’t just tell players what to do; they help them see their own potential. Sit down with your employees regularly to discuss their aspirations.

  3. Cultivate a Safe Space for Risk-Taking: Employees are more likely to unlock their potential when they feel safe to fail. Encourage them to take calculated risks, and support them when things don’t go as planned.

  4. Feedback is King: Don’t wait for annual reviews to offer feedback. Create a continuous loop of feedback, focusing on areas where employees can grow.


Real-World Example: The Adobe Approach

Let’s dive deeper into Adobe. In 2012, Adobe scrapped the traditional performance review in favor of regular “check-ins,” aimed at coaching employees rather than simply assessing them. This subtle but impactful shift showed employees that Adobe wasn’t just interested in where they were but in where they could go. The result? A significant increase in employee satisfaction and creativity​.


Why CEOs and HR Executives Should Care

In today’s competitive business world, success is no longer about having the best products—it’s about having the best people. Leaders who focus on potentializing their workforce are essentially planting seeds for long-term growth and innovation. Potentialization goes beyond employee satisfaction, diving deep into personal and professional development, which results in high retention and performance.



Are you ready to shift from engagement to potentialization? It’s time to stop managing your employees and start unleashing their potential. At GladED Leadership Solutions, we specialize in helping organizations unlock the untapped potential within their teams. Contact us today if you’re ready to elevate your organization to the next level.

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